- Can I request the same cleaner?
We can do our best but cannot guarantee the same cleaner. We like to rotate between 3 cleaners. All our cleaners have strict guidelines to follow. As a customer, you never need to explain to each cleaner your pet peeves. We keep very close notes about your required preferences and relay these preferences to our cleaners. They all have great personalities, hard work ethics and do excellent work. We run a very tight ship — if we ever have cleaners who do not perform ideally, we fire them because their substandard work reflects poorly on our reputation for extreme, trustworthy excellence.
- How do your reoccurring services work?
All reoccurring services start at $150.00 based on property size, dust levels and frequency of services. If we haven’t cleaned your home in over 5 weeks, chances are the prices will increase by 50%. The closer the frequency the less expensive each cleaning is. When you haven’t had professional cleaning in over one month, more dust and dirt accumulates which takes extra time and effort to remove.
- Why are your prices so expensive compared to other cleaners?
You pay for our quality and professionalism as we focus very closely on details. We service mostly elite business class customers who base their services more on quality and professionalism over cost. Just as not everyone can afford to shop at Saks Fifth Avenue, not everyone can afford our services. Stay within your budget.
- Why do you operate 24 hours per day?
We mostly do move in/out cleaning and commercial cleaning at night. Cleaning between 7.00am – 4:00pm Monday-Friday is no extra charge. Weekends and after hours are an extra $50.00.
- Do you wash dishes?
We mainly prefer to solely clean your property, but as a courtesy we will wash up to 3 small dishes. Anything above that will incur a $25.00 upcharge.
- How many cleaners do you send out?
It depends on the size and condition of your property. Homes under 3000 ft.² with a low dust level require one cleaner; properties with high dust levels and over 3000 ft.² need two or more cleaners.
- Do they speak English?
English is our cleaners’ primary language.
- What supplies do you use?
We like to keep our products as natural as possible, so we’re big on vinegar. We also use Kaboom, which has a bit of bleach to remove mold and mildew from bathrooms. We’re also known for our homemade delightful fragrance, which is natural and leaves your home smelling fresh.
- Are your cleaners vaccinated?
Yes, and we can present you with their vaccination cards if needed. Our customers’ safety is our #1 priority.
- Do you use natural supplies?
If you have allergies and specific sensitivities, we can use the Mrs. Meyers brand upon request.
- Do you give refunds?
Credits only! We do not give refunds. Please check out our refund policy page for further information.
- How long does cleaning last?
Typical reoccurring properties approximately last 2-3 hours with one cleaner, and deep cleanings take about 5 hours with one cleaner.
- Do you provide carpet cleaning?
Unfortunately, not now.
- Do you charge by the hour?
We do not charge by the hour. We charge by the job.
- What if I’m not happy with the cleaning?
We do have a 24-hour turnaround policy so we’re able to fix any dissatisfaction.
- Do you provide your supplies and equipment?
Yes, we supply everything. The only things we need from customers are water and electricity.
- Can you use my equipment?
Yes, but you will sign a liability waiver stating we’re not responsible for it if it breaks.
- Do you provide reoccurring cleaning?
Yes, we do, and all reoccurring cleaning starts at $150.